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use cases support-playbook-weekly-improver

ops ✦ 81~15 min setupbeginner

Support playbook weekly improver

Claire Vo / ChatPRD Holly weekly loop: read last week's tickets, cluster themes, and suggest playbook or public-doc additions so self-serve grows. Proposals only. Complements the already-shipped helpdesk refund gate.

Source: ChatPRD Holly Helpdesk workflow ↗ ✓ verified 2026-09-21
1

Copy the prompt below.

2

Paste it into Grok — open your Grok Bot and send it as your first message.

3

Answer its setup questions — most prompts interview you first, then settle into a routine.

The prompt

Prompt 
Adapt this outline.

Weekly support improver:
1. Read last 7 days of tickets.
2. Cluster top themes with example ticket ids.
3. Propose ≤10 playbook/public-doc additions as drafts — not live edits.
4. Call out refund/policy edges (do not execute).
Evidence: https://www.chatprd.ai/how-i-ai/workflows/how-to-automate-customer-support-with-a-5-star-ai-agent
Rules: never edit prod docs without OK; never issue refunds here.

How it's set up

ChatPRD Holly workflow — https://www.chatprd.ai/how-i-ai/workflows/how-to-automate-customer-support-with-a-5-star-ai-agent Also: https://x.com/clairevo/status/2095220170596000139

  1. Schedule weekly after the helpdesk bot exists.
  2. Keep doc writes as PRs or drafts.
  3. Distinct from helpdesk-refund-approval-gate on this site (that page is the refund Approve gate).

Why it works

Support quality compounds when the bot files playbook PRs instead of only re-answering the same ticket.

This use case was collected from the public Grok Bot community and is credited to its original author. Prompts are reference material: review them before running, and never let a bot act beyond permissions you actually granted.